1345 immigration hotline: when to call and what languages are supported

The Immigration Contact Center at 1345 is one of the most useful numbers for foreign residents in Korea. It provides immigration service counseling and daily convenience information, and it can also support third-party interpretation for public institutions and some related services.

Call 1345 without an area code from inside Korea. From overseas, use Korea’s country code and dial +82-1345. According to the Seoul living guide, daytime counseling is available from 09:00 to 18:00 in 20 languages, including Korean, English, Chinese, and Japanese. Evening service from 18:00 to 22:00 provides counseling notices in Korean, Chinese, and English.

Use 1345 when you need general guidance about visa status, stay extension timing, residence registration, address reporting, immigration office jurisdiction, Hi Korea reservations, or which public office to contact. It is especially helpful before you spend time traveling to an immigration office.

For a smoother call, prepare your passport, residence card if you have one, visa type, expiration date, address, and a short summary of the issue. Avoid sharing unnecessary sensitive information. If the answer affects a deadline, ask where you can confirm it in writing or which office has final authority.

1345 is a guidance channel, not a guarantee that an application will be accepted. Final decisions depend on the immigration office, your documents, and your legal status. For complex or urgent cases, consider asking the relevant office directly or getting qualified legal help.